Privacy Policy

Optimal Hormone Solutions clinic is committed to protecting the privacy of our users. This privacy policy outlines what user data we collect, how we use it, who we share it with, and the rights users have over their data.

What User Data We Collect

When users visit our website or use our services, we may collect both personal and non-personal data.

Personal data includes any information that can be used to identify, contact, or locate a person. This includes:

• Contact information provided by users, such as name, email address, and phone number. This is only collected if users voluntarily provide it, such as when signing up for an account or newsletter.

We do not collect any health information or other sensitive personal data.

Non-personal data includes technical information about users' browsing actions and patterns. This includes:

• Browser information and device data like IP address, operating system, browser type and language


• Usage data showing how users interact with our website


• Cookie data from cookies stored on users' browsers

This non-personal data is essential to optimize users' experience on our website and understand their interests and needs better so we can improve our offerings.

How We Use Collected User Data

The user data we collect is used in the following ways:

• Provide, operate, optimize, and maintain our website and services


• Send users information they have requested or that may be of interest to them


• Notify users about changes to our website, services, terms, or policies


• Enable user-to-user communications


• Detect and prevent fraud, spam, abuse, security risks, and other harmful activity

We only process user data for the purposes outlined in this privacy policy. We will notify users if we intend to further process their personal data for other purposes.

Who We Share User Data With

We do not share or sell any personal user data with third parties without user consent. Personal data may occasionally be transferred to trusted third parties solely for the purposes outlined in the "How We Use Collected User Data" section above.

We may share non-personal user data with third party service providers and advertising partners. This allows us to operate, optimize, and market our website to users more effectively. Third parties will always handle user data in line with our instructions and this privacy policy.

We may also share user data with law enforcement, officials, or other third parties if required to comply with legal process or protect the rights and safety of others and ourselves.

User Rights and Choices Over Data

Users have certain rights over their personal data under privacy laws. These include rights to:

• Access the personal data we hold


• Correct or update any inaccuracies in that data


• Revoke consent previously given


• Object to specific data uses and processing activities


• Restrict how we process and use personal data


• Have data deleted from our systems


• Transfer data to another organization


• Complain about any privacy concerns to relevant authorities

Users can exercise these rights by contacting us via the details provided at the end of this policy. Please note requests may be subject to certain exemptions to safeguard the public interest (e.g. prevention or detection of crime) and our interests (e.g. legal requirements).

How Long We Retain User Data

We retain user data for the minimum period necessary to achieve the processing purposes outlined in this policy.

Criteria used to determine retention periods include:

• How long is the data needed to provide our products/services?


• Are users still actively engaging with our website or services?


• Do we have ongoing legal, contractual, or compliance obligations to retain data?

We will securely delete stored data which is no longer needed or retained on the above basis. The retention timeframes vary for different types of data. Further details can be provided upon request.

Security of User Data

We have implemented robust physical, organizational, and technical security safeguards to protect user data against unauthorized or unlawful processing and accidental loss, damage, or destruction.

However, the internet is not 100% secure. We cannot guarantee the absolute security of user data during transmission or storage on our systems. Users must take care over what information is submitted and use security best practices when accessing our website or services online.

Changes to this Privacy Policy

We may amend this privacy policy from time to time to ensure it remains compliant with the latest legal requirements and accurately reflects our data processing practices.

Any changes will take effect immediately upon publication on our website. Users should periodically check back to get informed of the latest version.

Contact Us

If users have any questions about this privacy policy or wish to exercise any of their legal rights, they can get in touch with us:

• By email:

Users also have the right to contact relevant supervisory authorities regarding any data protection concerns.