Terms of Service
We collect and process personal data to operate our website and provide our services. We outline here what data we collect, why we collect it, how it is used, and the rights users have related to their data.
What personal data we collect and process
When you use our website, we collect and store information provided by you. This includes:
- Contact information - When you sign up for an account, you provide us with personal contact details like your name, email address, and phone number. We use this data to communicate with you and provide our services.
- Technical information - We gather technical data about each visit to our site. This includes the Internet Protocol (IP) address used to connect your device to the Internet, browser type and settings, the date and time of your request, information about your device (type, operating system, etc.). We use this data to administer the site and improve the performance and user experience of our website.
We do not collect or store any health data or other sensitive personal information of our users.
How we use your personal data
We use the information we collect through our website as below:
- To meet your requests and provide our hormone optimization services
- To manage your account and our relationship
- To notify you about changes to our services
- To analyze how users interact with our website to improve its performance
- To customize the content and recommendations you see based on your use of our services
We never sell your personal data to any third parties or use it for any other commercial purposes unless you explicitly allow it.
Who we share your personal data with
We may share your data with service providers and partners who assist us in operating the website and conducting our business activities. This includes IT service providers, communications and marketing vendors, payment processors, etc.
We obligate all third parties with whom we share personal information to implement privacy and security measures aligned with our own. We only provide them with the minimum amount of data needed to carry out their specific services.
In certain situations, we may also disclose personal data to government agencies or other authorities when required by law.
Your rights over your personal data
You have the following rights related to personal information we collect and process:
- Obtain a copy of your data along with information about our collection and use of it
- Request correction or updating of inaccurate or outdated information
- Object to the processing of your data for certain purposes
- Request that we erase or restrict processing your data under applicable laws
- Withdraw your consent for collecting and processing data
- File a complaint with the appropriate legal authority
To make requests related to your personal data, please contact us using the information in the Contact section below.
We will respond to valid requests within 30 days. If you have an account with us, you may also directly update some of your own account data when logged in.
Data retention and deletion
We retain your personal data only as long as needed to fulfill the purposes outlined in this policy or as legally required. When that data is no longer required, we securely delete it within a reasonable timeframe.
Changes to this policy
We may occasionally make changes to this Privacy Policy to reflect updates in our services, user feedback, changes in law, or requirements from partners and service providers. Please check this policy periodically for updates.